FAQ - Frequently Asked Questions

Such problems are related to the size of the attached files that have exceeded the minimum limit. There are specific restrictions on how many files you can attach, so make sure that follow that limit. If you have a lot of materials there, send them to the customer support team via email. The agents will then forward them to your assigned writer.

We do not allow clients to edit their order placement forms after registration. Once they have submitted the order, they can only provide updates with the help of customer support agents. So, just contact our team, provide the order ID, and inform us about the changes needed. If needed, you may have to pay a compensation for the difference in deadline or order complexity level whatsoever.

When asking your writer to provide you additional pages, you will also have to pay additionally. To do so, you need to place a new additional order via the website. You need to find the order ID, click the “additional order” button, and submit it. Your assigned writer will correspondingly be notified and will add the necessary pages for you.

When a writer is assigned to work on your paper, you will see it in the order details. The writer`s ID will be displayed in the details.

Yes, we provide such option. You have to pay extra for the 1-page draft and it is normally delivered after half the deadline has expired.

There is a “Revision request” button in the order details of every paper you buy from us. We provide a free revision period of two days after the deadline expiration if you want to send a revision of a short paper (less than 20 pages). In case you have ordered a paper, that is 20 pages and more, the free revision period is extended to 30 days from the time the order was delivered. Should you have any troubles, you can rely on our customer support agents.

All this information can be changed in the Profile section. There is an “Edit” option, so you are welcome to come up with any updates. Do not just forget to save the updates.

We do our best to find a writer who best matches your qualifications and paper requirements within the shortest time possible. On average, depending on the complexity of instructions and urgency of delivery, it may take from a few minutes to a few hours.

There is a possibility to place a “Revision” order type for an additional payment. When placing a new order, you just have to choose “revision” among the order types option and then indicate the order ID that should be revised.

It is possible to message writers via the direct communication system in your personal cabinet. If you have sent a message, but the writer is not responding, then try contacting our live chat support. They will urgently forward your message to your writer and get a reply from him/her.

Finished papers are available for download in the “Completed Orders” section. Just go to the “Files” tab in your online cabinet and download the needed one.

We are capable of handling online test assignments. Just pick the necessary order type, i.e. “Online test,” and clarify whether we have available writers at the time required for the online test. You need to specify details as to what the test will be about, what knowledge or skills it aims to evaluate. Correspondingly, you need to provide your writer with all the materials needed for preparation. Remember to give your writer the credentials needed to log into the test website. Specify the exact time and time zone.

Our company does not deal with IT assignments, coding or application development tasks.

Notifications are sent to clients` emails. We inform our customers about any activity related to their orders: updates, messages, and order delivery of course. Besides, it is possible to receive notifications via SMS, system messages, and calls.

Order details are seen to every client in his/her private account. Specifically, you can check this information in the order status. If it is “Processing,” it means that the writer has been assigned and he/she is working on the paper. If the order status says “Payment Verification,” you still have to pay for the paper or provide the company`s administration with a receipt. Finally, if the status is “Sent,” you just have to download the paper from the uploaded files.

The order will be provided according to the deadline set by you originally in the order registration form. According to the company`s policy, the countdown begins once your order is submitted and verified.

Such glitches happen because of the exceeding size of the attached files. Try to send all those materials via email to the customer support team. They will then forward all the books, articles, and requirements to your writer. Also double-check if you have filled in all the required fields.

You will be able to find the paper in the completed orders section under the tab “Files.” To download the paper, you will have to log into your personal cabinet.

We do not control the payment processes and any pending issues directly, but we can help you out by forwarding your request to the Financial Department. To exclude any serious issues with the payment process, we recommend proceeding the financial operations from another web browser or by using another credit/ debit card.

No, orders are uploaded approximately close to the deadline expiration. A due date is one of the factors that impacts the total order price, so if you want to get your paper earlier, you need to pay a compensation.

Papers are forwarded via the company`s online system, so you will find your completed paper in your personal account on the website. The files are available to download from there. Additionally, a link to your completed assignment will be emailed to you.

In case you purchase a package of supreme-level writing, you are guaranteed that your paper will be assigned to one of our company`s best 30 writers. However, if this option does not suit you, then definitely you can buy a separate preferred writer option. Our Writing Department will make sure that your paper is assigned to your preferred writer straight away. Note that a comprehensible plagiarism report will be provided to you.

Clients are not actually obliged to provide contact numbers, but if they do, it will be easier for our company administration to get in touch with them in some urgent cases. As such, communication will be more effective and it may on the whole impact the efficiency of services.

We adhere to the confidentiality policy, according to which all details are stored in privacy and never disclosed to the third parties. We try to make our company secure both for customers and writers. As such, eve in the communication process between them, no personal information, such as names, age, gender, contact details, is revealed.

Actually, no, clients are not limited to the number of revisions they can send during this period. You can send as many as needed and as you have time for.

Our anti-plagiarism policy is our demonstration of adherence to the principles of academic integrity. So, keep in mind that your paper is written from scratch according to custom requirements. Completed papers are sent to your private account and they are not disclosed anywhere else.

A real professional in your major or essay topic will work on your order. We are careful and meticulous when assigning writers to work on custom papers. We make sure that writers meet all requirements and can cope with the needed level of complexity.

When you buy a VIP service, you can pick this option, “Get an order proofread by an editor” namely so after completion your paper will be forwarded to the editorial team. As such, you will be guaranteed a flawless paper.

It is possible to manually check the order writing status. If it states “Processing,” it means that the writer is in process of writing your essay or research paper whatsoever. Besides, another indication that a writer has been assigned to work on your paper is that you can see the writer`s ID in the corresponding field. You can be also sent notifications via SMS if you pick a respective VIP option.

As soon as you have clicked “Submit” button in the order registration form, you are no longer able to go back and change something. If you have got to know some updates about the task, you are welcome to contact our customer support team and forward all changes through them. Just provide us with the necessary information and they will do the rest for you. When you change the deadline, particularly when it becomes shorter, you will have to pay the compensation in price.

You need to choose the “Preferred Writer” option. You can see this option while you are filling in the order registration form. When you click that option, you will have to fill in the field with the writer`s ID. Just go back to one of your previous orders that you were content with and copy the writer`s ID into this field. Remember that placing an order with this option will be 15% more expensive.

Our core responsibility when we get an order from clients is to make sure that the most relevant and appropriate writer is assigned. Then we make sure that our clients can get in touch with our service at any time of the day or night. That is why we operate 24/7. Last but not the least, we want to ensure top quality of writing, so editorial and plagiarism checks are a must.

Yes, we have writers on our team who can help clients even with challenging assignments or some papers of Master`s and PhD level. If you are not sure whether you can rely on us for help or not, you may simply send us your task and we will find out what writer is available to cope with it.

We do not directly deal with payment procedures, but at first, we recommend customers to try utilizing another browser or trying to pay from some other card. Lastly, you may always contact your bank and find out what the problem lies in.

As a rule, such issue happens when you have tried to attach many files. Therefore, you might see the gray page or loading process. Try refresh the page, delete the files, and then send them via email to the customer support center.

First of all, you need to check for sure that the payment has been successfully proceeded. Sometimes, a banking error may take place, when the money is not successfully withdrawn from your account. Second, if you have made sure that the money has been withdrawn, you should look for the payment receipt in your inbox. You will be able to send it as a proof of your payment. However, if there is no receipt and it seems that the money has not been withdrawn, then obviously the payment did not proceed successfully. In this case, try to use another browse/device/card/payment processing organization.

You can send your instructions to our live chat support and the agents will find out whether there is a writer who can tackle the task successfully.

We emphasize that customers should leave only valid information in their registration form since the contact information enables us to get in touch with clients in case of some urgent clarifications or updates. By leaving your contact information, you increase your chance on being contacted on time. As such, some important details may be effectively transmitted to you.

According to the policies of our service, the refund process may take from three to five business days. However, it depends on the work of the banking service at times.

Each client is able to get in touch with the writer via the messaging system on the website. You need to log into your personal account, find the order ID and send a message to the writer. In urgent matters, or live chat support will help you get through to the writer in a quick way.

All finished orders are found in the “My files” section. When you log into your profile and insert your order ID, you can check if the writer has uploaded the file into the section. If the deadline has expired, but you see no file, you need to contact the live chat support as fast as possible.

Writers upload competed orders once the deadline expires. It actually depends what deadline you have set while filling in the registration form.

We have such policy in our company that clients should provide all the materials that are necessary in the preparation process. If they cannot be downloaded for free, then a client has to buy them and then forward to the writer.

Try to refresh the page. Pay attention to whether all fields (especially the required ones) have been filled out. Besides, check on whether the size of the attached files does not exceed the limit. If it does, then send the files via email to the customer support representatives.

If you need an extra page, be sure that you have to place a compensation order. As soon as your writer gets it, he/she will add the additional page(s).

You will have to get in touch with customer support representatives, inform them about the changes, and they will help you get through the process successfully. Instead of merely changing the requirements concerning the deadline, you will need to pay additionally for shortening the deadline.

Sure, just contact our customer support agents, send them the requirements, and ask for assistance with that. They will explore your requirements and get back to you with the solution ASAP.

Plagiarism-free writing is somewhere on the level of our company`s values. Therefore, it is something that is ensured no matter what. Our company follows all principles of academic integrity, so each paper regardless of its topic, complexity, formatting, etc. is written from scratch. By the way, you will be able to scan your work by PlagiarismSearch on its delivery. Mind that such tool as Turnitin is not used by our agency since it saves the checked papers and, therefore, they cannot be scanned twice.

Yes, we do. Privacy is one of our ultimate values. To make the services comfortable for all users, full privacy is provided. None of the information is disclosed to the third parties.

Whatever the order type, topic, complexity or deadline is, our core priority is to deliver your paper according to the deadline set by you. Always expect punctuality from our services.

Actually, we have fixed prices. They depend on a number of factors, such as types of writing, style, academic level of writing, deadline, and paper length among others. Still, if you want to get an order cheaper, there are special offers and appealing discounts.

If you have comments, questions or updates, the only option to get in contact with your writer is via direct messaging system on the website. You are then able to send messages after logging into your account. In urgent cases, our live chat support may get in touch with your writer on their own and forward the message.

Such delays are triggered by the exceeding size of the attached files. So, instead of trying to upload all files into the attached section of the order placement field, send them via email to the customer support team.

Try contacting our customer support agents. Ask them to check whether there are writers who are available at that specific time of your test and specify whether there are specialists in the subject of your test. It is necessary to clarify these details before placing the order.

Contact our live chat support and notify them about your decision. When the bonuses are provided, you may have a chance to use them for partial or full payment of orders.

You will get your paper at the stated time — at the time that you mentioned in the order placement form. Where? In your account, in the “My Files” section you will be able to download the paper.

You may rely on our customer support agents in this case. They will closely investigate the instructions and help you pick the correct order type.

We never guarantee some specific marks. At the same time, however, we assure you that the quality of your paper will be impeccable. The simplest reasons why we cannot guarantee marks is because the grading process is subjective. We cannot be sure about how your professor will evaluate you, but we can be sure in the quality of writing that our writers provide.

Only when you pay a compensation for earlier delivery. Our writers provide papers according to the deadline stated in the order placement form.

Your paper will be written by a real expert in your field of research. When assigning writers, we make sure they specialize in the topic of your writing. Be sure that your writing expert will hold all the necessary experience.

Yes. Just visit our website and get in touch with the customer support team. Forward your instructions by email and they will clarify whether there are writers specializing in your area.

The cost of writing varied depending on a variety of factors. These may be the number of words required, the deadline, the complexity level, the topic, and others. You can check the price beforehand via the online calculator.

Clients can download their papers on their own from their accounts. Another option is to have the orders sent via email by the company`s support team.

You can certainly rely on our writers` assistance. Be sure to provide that part of content written by you apart from the instructions.

The company operates 24/7 regardless of the holidays or weekends. You are welcome to contact us for help at any time of the day or night.

Our writers can tackle even urgent assignments as we have a team of skillful writers who cope with academic writing even under stress. Do not hesitate to contact us.

Find the previous order that you liked by a specific writer. Copy his/her writer`s ID into the new order form. Extra 15% will be added to your total sum for the order after you choose your preferred writer.

Yes, you can send a revision request for free when you have a free revision period, i.e. within 2 days after the paper deadline expiration. When that free revision period has expired, you can place the revision order type for extra payment.

No, we never guarantee grades, as we do not grade papers. We guarantee only excellent quality of tasks provided by our expert and qualified writers.

If you buy VIP custom writing services, the “The Plagiarism check” option namely, your papers can be scanned for plagiairsm by ThePlagiarism.com for one year for free.